Support
Complaints & Redress
Your concerns matter. We are committed to resolving every complaint fairly, promptly, and transparently.
Our Complaint Process
Acknowledged in 24 hours, resolved in writing within 7 business days.
Submit Complaint
Use the form below or email hello@edgefunds.com with full details of your complaint.
Acknowledgement
We will acknowledge receipt of your complaint within 24 hours and assign a reference number.
Investigation
Your complaint will be investigated by our Customer Experience team within 7 business days.
Resolution
You will receive a written response with our findings and proposed resolution within 7 business days. Complex cases requiring further investigation are concluded no later than 14 business days, and we will tell you if yours falls into that category.
Escalation
If unsatisfied, you may escalate to the FCCPC at complaints@fccpc.gov.ng.
FCCPC Escalation Rights
If you are not satisfied with Edge Funds's resolution within 7 business days, you have the right to escalate your complaint directly to the Federal Competition and Consumer Protection Commission (FCCPC) at complaints@fccpc.gov.ng or visit fccpc.gov.ng.
Submit a Complaint
Response Times
Other Ways to Reach Us
Sat: 9am - 2pm